Documentation

The Service Tracker Platform helps customers, technicians, and administrators coordinate repairs from first contact to completion. These public docs gather the essential knowledge needed to create requests, keep jobs moving, and communicate with everyone involved.

How to Use This Library#

1. Start with the audience overview. Each collection includes task-driven walkthroughs written for a specific role.
2. Follow the quick start checklists. They summarise the basics so you can be productive immediately.
3. Dive into process references. When you need deeper context—such as status transitions or invoice handling—jump into the detailed articles linked from each guide.
4. Return often. The documentation evolves with every release. New features appear here first so teams can plan adoption.

Audience Collections#

• Customers learn how to submit service requests, monitor progress, review invoices, and collaborate with technicians.
• Technicians get practical playbooks for scheduling, documenting labour and parts, communicating clearly, and closing jobs.
• Technician Admins receive operational runbooks and setup guides for dispatch, catalog and models, POS, user management, and security.

When signed in, the interface highlights the articles that are most relevant to your role. Technicians and administrators automatically gain access to the internal playbooks that supplement the customer-facing material.

Document Types#

• Step-by-step guides provide structured walkthroughs for the most common workflows.
• Reference sheets catalogue supporting details such as status transitions, notification timing, and terminology.
• Operational playbooks describe coordination practices between field teams, back-office dispatch, and customers.
• FAQs and troubleshooting tips address recurring questions gathered from support conversations.

Every article includes a short description and the last-updated date so you can quickly evaluate whether it applies to the situation you are handling.

Staying Informed#

• New feature announcements are summarised in the release notes at the start of each month.
• Dashboard banners highlight any required customer actions, such as acknowledging policy changes or verifying contact details.
• Subscribers to the support mailing list receive a weekly digest of new or updated documentation.

If something looks incorrect or a feature behaves differently, please reach out to support so we can update the material immediately.

Support and Feedback#

For help with an order or to report a problem with the site, contact the support team through your usual channel or email the project administrator. Feedback about these docs is always welcome—include screenshots or order numbers whenever possible so we can reproduce the issue quickly.